1. Service Tiers

The Preloved Cub offers two levels of consignment service:

1.1 Self-Service (DIY)

• Commission split: 50% to consignor, 50% to The Preloved Cub
• No upfront lot fee
• Maximum 30 items per drop-off
• Items must arrive ironed, tagged, priced, and photo-ready
• A swing tag fee of $1.00 per item applies if tags are not provided
• A restocking fee of $5.00 applies when adding new items during an active lease period
• Items not meeting the preparation standard will be returned, moved to Full Service pricing, or donated as per the consignor's agreement form

1.2 Full Service

• Commission split: 60% to consignor, 40% to The Preloved Cub
• A sliding lot fee is charged at drop-off (see Section 3)
• No item limit
• We sort, iron, tag, photograph, and price all items on your behalf
• A restocking fee of $10.00 applies when adding new items during an active lease period

2. Acceptance Criteria

2.1 Condition

All items submitted for consignment must be:

• Clean and freshly laundered
• Ironed or steamed and wrinkle-free (DIY consignors)
• Free from stains, odours, pilling, damage, or excessive wear
• Complete with all original labels intact
• Accompanied by all matching pieces, belts, or accessories

2.2 Accepted Brands

We accept a wide range of children's clothing brands. A full list of accepted brands is available on our website. Items from fast fashion brands including but not limited to Shein, Temu, Wish, and AliExpress will not be accepted under any circumstances.

2.3 Item Exclusions

We do not accept the following item types regardless of brand or condition:

• Singlets and socks
• Basic underwear
• Accessories without a brand label — these will be automatically donated to The Preloved Cub

2.4 Right to Decline

The Preloved Cub reserves the right to decline any item at our sole discretion. Items that do not meet our condition or brand standards will be:

• Returned to the consignor, or
• Moved to Full Service pricing with the consignor's agreement, or
• Donated to The Preloved Cub — as nominated by the consignor on their consignor agreement form

3. Full Service Lot Fees

A one-off lot fee is charged at drop-off and covers sorting, preparing, photographing, and listing your items. The lot fee is non-refundable once items have been processed.

4. Pricing

The Preloved Cub reserves the right to set and adjust item prices based on brand, condition, and current resale value. DIY consignors may nominate preferred prices, however we reserve the right to adjust pricing to facilitate a sale. All prices are set in Australian dollars (AUD).

5. Lease Period

Each consignment lot is listed for a period of one (1) calendar month from the date of listing ("the Lease Period").

5.1 Discount Period

During the final week of the Lease Period, items will be discounted to encourage sale before the lease expires:

• If the consignor has nominated a discount price at drop-off, that price will apply in the final week
• If no discount price has been nominated, a 30% discount will be applied automatically

5.2 Restocking

Consignors who wish to add new items during an active Lease Period may do so subject to the applicable restocking fee:

• Self-Service (DIY): $5.00 per restocking
• Full Service: $10.00 per restocking

6. Payouts

Payouts will be processed within seven (7) days of the consignor's lease period ending. Payment is made via direct bank transfer to the consignor's nominated Australian bank account.

Consignors are responsible for providing accurate bank details. The Preloved Cub accepts no liability for misdirected payments resulting from incorrect details provided by the consignor.

Payouts of less than $5.00 may be held over to the following payout cycle.

7. Unsold Items

At the end of the Lease Period, consignors will be notified of any unsold items. Consignors may choose to:

• Collect their items from our premises at an agreed time, or
• Donate unsold items — see donation guidelines below

8.1 Donation Guidelines

The following unsold items will be donated to charity:

• Brand new with tags (BNWT) items
• Items in sizes under 0 (6–12 months and smaller) — donated to a charity of The Preloved Cub's discretion

All other donated items will be added to The Preloved Cub's community tubs, where they are made available to the community for $1.00 each.

8.2 Uncollected Items

Uncollected items will be held for a period of seven (7) days following the end of the Lease Period. After this time, uncollected items will be treated as donated and handled in accordance with the donation guidelines above. The Preloved Cub accepts no liability for uncollected items after this period.

8. Care of Items & Liability

While The Preloved Cub will take reasonable care of all consigned items, we are not responsible for any damage, loss, or theft of items while they are in our possession or on display. This includes but is not limited to:

• Damage caused by buyers handling items prior to purchase
• Loss or damage caused by circumstances beyond our reasonable control
• Natural deterioration of items during the consignment period
• Damage occurring during transport, at markets, or at any other location where items are displayed

By consigning items with The Preloved Cub, consignors acknowledge and accept that items are left entirely at their own risk. Consignors are advised to retain a personal record of all items submitted for consignment.

9. Closet Cash Out

Closet Cash Out is a separate buy-outright service offered by The Preloved Cub. Under this service, we assess and purchase items directly from the seller. This is not a consignment arrangement. Payouts under Closet Cash Out are:

• Cash: 10–20% of assessed resale value
• Store credit (gift card): 20–30% of assessed resale value

All Closet Cash Out transactions are final once accepted by the seller. Items not accepted will be returned to the seller at an agreed time.

10. Termination

Either party may terminate the consignment arrangement at any time by providing written notice. Upon termination:

• Any outstanding payout owed to the consignor will be processed within seven (7) days
• Unsold items will be made available for collection within seven (7) days
• Lot fees and restocking fees are non-refundable

11. Our Rights

The Preloved Cub reserves the right to amend this policy, our fees, and our service terms at any time without prior notice. We also reserve the right to:

• Decline any items at our sole discretion
• Adjust item pricing to facilitate a sale
• Remove items from sale at any time
• Terminate a consignment arrangement where a consignor has not complied with this policy

Continued use of our consignment services constitutes acceptance of the current policy as published on our website. This policy is governed by the laws of Queensland, Australia.